Terms & Conditions

Effective date: March 27, 2026

1. Introduction

Routine International Inc. ("Routine," "we," "our," or "us") offers a comprehensive set of tools and services designed to enhance personal and team productivity, task management, calendar integration, note-taking, collaboration, and work organization (the "Service"). These services are accessible through our websites, including but not limited to routine.co (the "Websites").

These Terms of Service ("Terms") constitute a binding legal agreement between you ("you," "user") and Routine and govern your access to and use of our Service and Websites. By using or accessing the Service or Websites, you agree to be bound by these Terms and confirm that you have read and understood our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must not access or use the Service or Websites.

Routine may modify these Terms from time to time. If changes are material, we will provide reasonable advance notice, such as by posting an updated version on our Websites, through the Service, or by sending you a notification using the contact information associated with your account. Unless otherwise stated, updated Terms become effective when posted. Your continued use of the Service or Websites after the effective date of the updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Service and Websites.

2. User Types and Applicability

Users of Routine fall into the following categories:

• Site Visitors: Individuals who browse our Websites.
• Free Users: Individuals using Routine under a free or basic plan with limited functionality.
• Managed Users: Individuals who use Routine under a paid subscription plan managed by a person or entity (the "Customer") that has entered into a separate agreement with Routine (the "Customer Agreement").

If you are a Managed User, please note that the Customer controls your access to the Service and may control data submitted through the Service. You agree that:

1. the Customer is responsible for informing you of its policies, permissions, and settings;
2. data submitted under a Customer account may be controlled by that Customer;
3. Routine may rely on the Customer's instructions regarding such account and related data; and
4. disputes relating to Customer-controlled data or account administration may need to be resolved between you and the Customer.

3. Eligibility

You must be at least 16 years of age, or older if required by applicable law where you reside, to use the Service or Websites. By using the Service or Websites, you represent and warrant that you satisfy these requirements and are legally competent to enter into these Terms.

4. Account Registration and Security

4.1 Registration.

To access certain features, you must create an account and provide accurate, complete, and current information. You agree to keep your account information updated.

4.2 Account Security.

You are responsible for safeguarding your login credentials and for all activities that occur under your account. You must notify us promptly at support@routine.co if you become aware of any unauthorized access to or use of your account.

4.3 Administrators.

If you are an account owner, workspace owner, organization owner, billing contact, or administrator, you represent and warrant that you have the authority to act on behalf of the applicable account, workspace, organization, or Customer, and Routine may rely on your instructions.

5. License to Use

Subject to your compliance with these Terms, Routine grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service and Websites for your internal business or personal productivity purposes, and only in accordance with these Terms and applicable law.

6. Fees, Subscriptions, Pricing and AI Usage

6.1 Paid Plans.

Certain features of the Service may require payment, a subscription, prepaid credits, or usage-based billing. By purchasing a paid plan or paid feature, you agree to pay all applicable fees, charges, taxes, and other amounts described at the time of purchase.

6.2 Changes to Pricing and Plans.

Routine may change its pricing, subscription tiers, billing structure, included features, usage allowances, trial terms, renewal terms, or the scope of features available under any plan at any time. If a pricing or plan change materially affects your existing paid subscription, we will provide reasonable notice before the change takes effect, unless the change is required sooner for legal, security, or operational reasons.

6.3 AI Features, Credits, and Usage Limits.

The Service may include artificial intelligence or machine learning features ("AI Features"). Routine may, at any time, introduce, modify, suspend, or discontinue:

• AI-specific pricing;
• AI credits, token allowances, usage quotas, rate limits, or consumption-based billing;
• eligibility rules, feature access, model availability, or feature-specific restrictions; and
• overage charges or limits associated with AI Features.

If AI Features are offered under a plan, promotional offer, free tier, or bundled subscription, Routine may change the amount of included usage, the method used to calculate such usage, or how such usage is measured, tracked, priced, or billed subject to applicable law and any notice obligations expressly stated by Routine at the time.

6.4 Renewals and Non-Payment.

If your subscription renews automatically, you authorize Routine or its payment processors to charge the applicable payment method for renewal fees and any applicable taxes, unless you cancel before renewal in accordance with the applicable billing terms. Routine may suspend or terminate access to paid features or the Service for late payment, failed payment, chargebacks, or overdue amounts.

6.5 No Refunds Except as Required.

Except as required by applicable law, fees are non-refundable and subscriptions, credits, and prepaid amounts are non-cancelable for the then-current billing period once purchased.

7. Acceptable Use

You agree not to:

• access non-public systems or interfere with Routine infrastructure;
• probe, scan, test, or circumvent the security of the Service or Websites;
• use the Service for spam, disinformation, harassment, unlawful activity, or infringement of the rights of others;
• post or transmit deceptive, illegal, obscene, harmful, or malicious content;
• misrepresent AI-generated content as human-generated where doing so would be deceptive or harmful;
• abuse, overload, scrape, reverse engineer, or exploit the Service except as permitted by applicable law; or
• use AI Features without appropriate human review where accuracy, legality, safety, or rights of others could be affected.

Routine reserves the right to suspend, restrict, or terminate access to the Service or Websites if we reasonably believe that you have violated these Terms or that your use creates risk for Routine, its users, or third parties.

8. Intellectual Property

Routine and its licensors retain all right, title, and interest in and to the Service, Websites, software, designs, content, branding, and related intellectual property rights. These Terms do not grant you any ownership rights in the Service or Websites.

9. User Content and Feedback

9.1 Ownership.

As between you and Routine, and except to the extent a Customer controls content submitted by Managed Users, you retain ownership of the content, materials, files, text, data, and other information you submit to the Service ("User Content").

9.2 License to Routine.

You grant Routine a worldwide, limited, non-exclusive license to host, store, reproduce, process, transmit, and display User Content solely as necessary to operate, maintain, secure, improve, and provide the Service, to prevent abuse, and to comply with applicable law.

9.3 Feedback.

If you provide suggestions, ideas, comments, or feedback regarding the Service or Websites, you grant Routine the right to use that feedback without restriction or compensation to you.

9.4 Your Responsibilities.

You represent and warrant that you have all necessary rights to submit User Content and that your User Content and use of the Service do not violate applicable law or the rights of any third party.

10. Third-Party Services

The Service may interoperate with, link to, or include integrations with third-party products or services. Routine is not responsible for third-party services, and your use of them may be subject to separate terms and privacy policies provided by those third parties.

11. Privacy

Your use of the Service and Websites is also subject to our Privacy Policy. Routine may update its Privacy Policy from time to time to reflect changes in the Service, our data practices, legal requirements, or operational needs. If we make material changes to the Privacy Policy, we will provide notice as required by applicable law. Your continued use of the Service or Websites after the effective date of an updated Privacy Policy is subject to that updated Privacy Policy.

12. Disclaimers and Limitation of Liability

The Service and Websites are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Routine disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

To the fullest extent permitted by law, Routine will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business opportunities, arising out of or related to the Service, Websites, AI Features, third-party services, or these Terms, even if advised of the possibility of such damages.

To the fullest extent permitted by law, Routine's aggregate liability arising out of or related to the Service, Websites, or these Terms will not exceed the greater of:

• US$100; or
• the amounts you paid to Routine for the Service during the 12 months before the event giving rise to the claim.

13. Indemnity

You agree to indemnify, defend, and hold harmless Routine and its affiliates, officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your User Content, your use of the Service or Websites, your violation of these Terms, or your violation of applicable law or the rights of a third party.

14. General Terms

14.1 Changes to the Service.

Routine may add, remove, modify, suspend, or discontinue any part of the Service or Websites at any time, including features, integrations, AI Features, availability, technical requirements, or supported devices, subject to applicable law and any notice obligations under these Terms, and without liability to you, except as otherwise required by applicable law or an applicable written agreement.

14.2 Governing Law.

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles, except to the extent that mandatory consumer protection laws in your jurisdiction require otherwise.

14.3 Informal Dispute Resolution.

Before initiating formal legal proceedings, you agree to contact Routine at contact@routine.co with a brief description of the issue and your contact information, and the parties will attempt in good faith to resolve the matter informally.

14.4 Entire Agreement.

These Terms, together with our Privacy Policy and any applicable Customer Agreement or order form, constitute the entire agreement between you and Routine regarding the Service and Websites and supersede prior or contemporaneous agreements on the same subject matter. If there is a conflict between these Terms and a Customer Agreement, the Customer Agreement will control to the extent of that conflict.

14.5 Assignment.

You may not assign or transfer these Terms without Routine's prior written consent. Routine may assign these Terms without restriction in connection with a corporate reorganization, merger, acquisition, sale of assets, or by operation of law.

14.6 Severability and Waiver.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. Routine's failure to enforce any provision is not a waiver of its right to do so later.

14.7 Notices.

Routine may provide notices to you by email, through the Service, or by posting on the Websites. You may contact Routine at:

Routine International Inc.
2261 Market Street #4184
San Francisco, CA 94114
United States of America
contact@routine.co

15. Questions

If you have questions about these Terms, please contact us at contact@routine.co.