Managing communication with your client is essential in today's connected workplace and changes are not uncommon. One such event like a point of contact (POC) change has to be effectively communicated to your client professionally and in-time.
In this blog post, we will look at tips you can use to write an email informing clients of a new point of contact, some best practices and then share a sample email that you can just copy and modify based on your needs. So let us get started.
Subject: [Important] POC Changed from [Previous POC] to [New POC]
Dear [Recipient's Name],
Hope you are doing well. I am writing this email to inform you that there has been a change of POC for your [Account/Company Name].
[Mention the reason for the change, if applicable]
[Old POC Name] is now being replaced by [New POC Name] as the primary contact person effective [StartĀ Date].
[New POC Name] brings with him/her [Explain New POC's Qualifications, Experience] and be assured that you receive the same level of service you generally expect from our partnership.
Here are the contact details of the new POC:
If you have any questions or clarifications now or any time in the future, please feel free to reach out the account servicing team's head at [Account Service Team Lead' Email] or you can call them on [Account Service Team Lead' Phone Number] to be swiftly addressed or to share any escalations.
We understand that your collaboration with [Old POC's Name] on [List Projects & Tasks Worked By Both] has been a great experience and we are thankful for them.
[New POC's Name] is committed to giving you more such experiences and maintaining a flawless working relationship.
Thank you for your continued patronage and partnership with [Your Company] and we are happy to serve you.
Sincerely,
[Your Name]
[Your Designation]
[Your Contact Information]
Communication a change in POC to your client can feel like something daunting and you might have considering putting it off. But now that you understand how to write this type of email, you should go ahead and do it by personalizing the email, clearly stating the new POC details, assuring the client of continued standards of operation, etc. If you are worried about missing out on critical aspects of the email, feel free to use the above sample email informing the client about POC change.
Thanks for reading.
Shiva is a subject matter expert in communication, marketing, productivity, and learning systems. He has previously contributed to many blogs and newsletters, including Validated, Mental Models, HackerNoon, and several brands. You can find Shiva onĀ LinkedInĀ or email him at shiva(at)routine.co.